Customer Experience Associate, APAC

Location: Tokyo, Japan office; 30%+ travel required

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comics, coins, video games, event tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Coordinate employees, schedules, travel, booth setup, and daily activities for drop-off events, shows, and private submission instances.
• Handle, receive, manifest, pack, store, and ship collectible products safely to headquarters for grading.
• Partner with Operations to process submissions according to service levels and company standards.
• Provide customer care in person, by phone, email, messaging platforms, and Slack while resolving escalated issues.
• Project-manage off-site events, supervise trade show operations, and communicate booth and travel needs to stakeholders.
• Create standard operating procedures, maintain the employee resource hub, report on event performance, and improve customer experience processes.

Requirements

• Valid passport and ability to travel internationally for 30% or more of the role.
• Strong communication, interpersonal, teamwork, organizational, and time-management skills.
• Ability to solve problems quickly and accurately with limited supervision and use sound judgment.
• Professionalism, resilience under pressure, accuracy, and attention to detail.
• Ability to use computers and phones, communicate by phone and text, and remain seated or standing for extended periods.
• Ability to lift, carry, and move materials weighing up to 40 pounds.

Culture & Benefits

• Full-time employees receive employee pension, health insurance, workers' accident insurance, and employment insurance.
• Annual and special paid leave are provided according to company employment rules.
• Commutation allowance is available according to company employment rules.
• Benefits include a defined contribution pension plan, group life insurance, and group long-term disability insurance.
• Employees can receive discounts on approved grading service submissions and participate in celebrations, holiday events, and team-building activities.