Customer Experience Associate (Assistive Communication)

Location: Hybrid role in the United States, with 3 days remote and 2 days onsite at the Pittsburgh Corporate Headquarters in Moon Township, Pennsylvania. Onsite days are flexible based on team and business needs. Occasional domestic and international travel may be required.

Company

hirify.global develops assistive communication solutions that help people with disabilities express themselves, connect with the world, and live richer lives.

What you will do

• Manage customers and internal stakeholders throughout the customer journey.
• Handle inquiries through phone, email, and Microsoft Teams.
• Execute quotation, order processing, invoicing, returns, backorders, and credit processes.
• Analyze and resolve issues involving orders, deliveries, invoices, refunds, and payment status.
• Document customer interactions in CRM systems and provide sales teams with quotation and communication support.
• Provide first-level support for basic technical inquiries and complaints while contributing to process improvements.

Requirements

• Associate degree or 2–4 years of inside sales or customer service experience.
• Experience with ERP and CRM systems; ERP experience is preferred.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong written and verbal communication, listening, phone, interpersonal, and problem-solving skills.
• Ability to clarify customer concerns, remain focused in a fast-paced environment, and work cooperatively across organizational levels.
• Ability to work in a private, distraction-free workspace due to HIPAA requirements and sensitive customer information.

Culture & Benefits

• Flexible hybrid schedule with three remote days and two onsite days.
• Collaborative work culture that welcomes individuality and diverse perspectives.
• Opportunities to improve customer-service and operational processes.
• Work focused on an impactful mission supporting people with disabilities.