Digital Marketing Manager (Hospitality)

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides technology and services for the travel industry, with a global business and workforce.

What you will do

• Guide and support Performance Strategists and Analysts through training, coaching, process improvements, and day-to-day consultation.
• Manage the full lifecycle of client accounts, including strategic planning, campaign activation, optimization, and account support.
• Support at-risk clients through client calls, emails, meetings, results presentations, and strategic campaign discussions.
• Partner with Commercial teams to deliver media plans for new and renewing clients and identify growth opportunities.
• Contribute to sales presentations, RFP responses, and Deal Desk requirements.
• Track team KPIs, manage workflow and capacity, meet SLAs, and support efficient client onboarding.

Requirements

• Experience in digital marketing, client portfolio management, campaign activities, or a related field.
• Knowledge of digital media channels, strategies, platforms, and performance optimization.
• Ability to interpret and troubleshoot data, solve problems, and make data-driven decisions.
• Strong written and verbal communication skills, including presentation experience.
• Degree in business administration, marketing, advertising, business intelligence, statistics, finance, or equivalent practical experience.
• Familiarity with hospitality KPIs and market trends, including demand patterns, device performance, and source and destination insights.

Nice to have

• Hospitality industry knowledge.
• Previous people management experience.

Culture & Benefits

• Flexible working model.
• Learning through on-the-job training, formal activities, and collaboration.
• Supportive and caring environment focused on employee well-being and work-life balance.
• Competitive rewards package including salary, bonus, equity, and benefits.
• Diverse and inclusive workplace with a global culture.