TM Technical Training Support Associate

Location: Atlanta Midtown, United States of America; remote work may be available depending on the arrangement provided by the hiring team. Applicants must be currently authorized to work full-time in the United States.

Company

hirify.global provides banking and Treasury Management products and services to internal, business, and commercial customers.

What you will do

• Provide advanced technical help desk support for Treasury Management products, services, and systems.
• Assist customers with accessing and navigating Business Online Banking and related tools.
• Coach customers through online file transmissions, including file formatting, data mapping, testing, and issue resolution.
• Guide the technical implementation of Treasury Management tools and troubleshoot web browsers, operating systems, and bank applications.
• Train and educate customers on available technological tools and resources.
• Research inquiries, resolve issues promptly, maintain accurate interaction records, and complete pre- and post-conversion tasks.

Requirements

• Bachelor's degree.
• At least 1 year of banking experience.
• Current authorization to work full-time in the United States is required.
• Ability to manage multiple tasks and maintain strong organizational and time management skills.
• Exceptional oral, written, and interpersonal communication skills.

Nice to have

• Previous customer service experience.
• Adaptive learning ability.

Culture & Benefits

• Workplace approach combines in-office and work-from-home arrangements where applicable.
• Remote employees may have opportunities to meet in company offices.
• Customer interactions are expected to reflect quality standards and Huntington's core values.
• Immigration sponsorship is not available for this position.