Service Specialist, Program Support (Automotive)

Location: Charlotte, North Carolina, or St. Louis, Missouri; remote applicants may also be considered. The role requires 4–5 days per week in the office, regular in-person meetings and events, and approximately 50% domestic and international travel. A valid driver's license and passport are required. Remote work is not available in New York City.

Salary: $90,000–$112,500 annual base salary, plus eligibility for an annual performance bonus. California base salary range: $99,000–$123,750.

Company

hirify.global is developing electrified, digitally enabled pickup trucks and rugged SUVs, including all-electric and range-extender powertrains.

What you will do

• Build communication templates and protocols for Service Specialists, including texts, emails, and status updates.
• Own the design and continuous improvement of the end-to-end customer service journey.
• Develop playbooks for Service Specialists, Service Technicians, and Service Assistants.
• Design daily dispatch processes and end-to-end service workflows that improve productivity, consistency, and customer experience.
• Lead the mobile service operating model, including logistics planning, service standards, operational readiness, and hiring and training timelines.
• Develop service KPIs, performance reporting, and continuous improvement initiatives while identifying operational risks and scalability gaps.

Requirements

• 5–7 years of experience in a retail automotive service environment.
• Strong understanding of project management methodologies, tools, and techniques.
• Proficiency with PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma.
• Professional experience using AI tools for research, documentation, and operational efficiency.
• Experience implementing or serving as an expert user of CRM, DMS, TMS, or similar software platforms.
• Excellent written and verbal communication, organization, attention to detail, and ability to document complex operational concepts clearly.

Nice to have

• Management experience.
• Experience working in an early-stage, high-growth environment.

Culture & Benefits

• Opportunity to help build an automotive company and products from the ground up.
• Medical, dental, vision, and income protection insurance plans.
• 401(k) program with employer match and immediate vesting.
• 20 days of planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave, plus paid leave for bereavement, jury duty, voting time, and military leave.