Senior Manager, Information Technology (AI)

Location: McLean, Virginia, United States; office attendance required 4–5 days per week

Salary: $125,000–$250,000 USD base salary per year, plus potential discretionary bonus

Company

hirify.global provides AI automation for mission-critical processes in large enterprises and governments through a reliable, scalable software platform.

What you will do

• Design and scale global, follow-the-sun service desk processes and standard operating procedures.
• Lead the Global Service Desk as a center of excellence and tier-1 support hub for enterprise AI tools.
• Create company-wide AI training, prompt engineering workshops, and documentation.
• Define KPIs for first-contact resolution, reduced friction, and internal customer satisfaction.
• Centralize hardware and software lifecycles while aligning operations with security and audit frameworks.
• Lead, mentor, and develop geographically distributed IT support teams.

Requirements

• 5+ years of progressive experience in IT support management or service desk leadership.
• Experience managing geographically dispersed teams in a global public company environment.
• Proven success building and rewriting support processes from scratch using ITIL methodologies.
• Knowledge of Mac OS, Windows, AWS, Google Compute Engine, VMware, networking, and security concepts.
• Strong presentation, communication, leadership, and change-management skills.
• Commitment to customer service, high-quality documentation, and technical team mentoring.

Nice to have

• Advanced ITIL v4 certification or other relevant technical or project management credentials.
• Experience in high-growth technology companies, financial services, or SaaS environments.
• Experience deploying or driving adoption of Microsoft Copilot, ChatGPT Enterprise, or internal LLMs.

Culture & Benefits

• In-person collaboration within a high-growth, fast-paced environment.
• Training, mentorship, leadership programs, hirify.global University courses, and tuition reimbursement.
• Medical, dental, vision, life, and disability insurance.
• 401(k) company match, flexible time off, paid parental leave, wellness programs, and flexible spending or health savings accounts.
• Potential equity awards, employee stock purchase program, employee assistance support, and family-forming benefits.
• Employee-led affinity groups and community initiatives.