Junior Customer Success Manager (Energy Trading)

Location: Switzerland; hybrid working from the Zürich or London office, with flexibility to work from home or abroad.

Company

hirify.global operates a digital over-the-counter trading platform for energy and environmental commodities, helping energy suppliers, industrial companies, and trading houses manage risk and access liquidity.

What you will do

• Act as the primary contact for customers throughout onboarding and the ongoing customer lifecycle.
• Plan and deliver account setup, training, go-live preparation, and adoption support.
• Manage the HubSpot support queue, resolve customer tickets within SLA, and escalate bugs and feature requests to Product and Engineering.
• Own a portfolio of accounts through regular check-ins, business reviews, adoption conversations, risk management, and renewal support.
• Drive product adoption, identify upsell and cross-sell opportunities, and provide qualified context to Sales.
• Maintain customer training materials and communicate structured feedback on product gaps and customer pain points.

Requirements

• 1–3 years of experience in consulting, Customer Success, or account management in a B2B SaaS environment.
• Strong communication skills, with the ability to explain complex topics clearly to operational teams and senior stakeholders.
• Customer-centric, structured, hands-on, proactive, self-driven, and adaptable working style.
• Ability to manage multiple onboarding engagements and a support queue in parallel.
• University degree or comparable practical experience.
• Fluent English and German required.

Nice to have

• Experience in a start-up or scale-up environment.
• Background in energy or energy trading.

Culture & Benefits

• Hybrid work from the Zürich or London office, with work-from-home and workation flexibility.
• Swiss pension benefits, 25 days of annual leave, and an additional compensation package with 28 days of annual leave stated in the offer.
• €2,000 annual learning and development budget plus five dedicated Level Up days for full-time employees.
• Travel opportunities across European energy markets, including customer visits, conferences, and partner events.
• Entrepreneurial culture with flat hierarchies, high autonomy, an international team, language classes, and company meetups.
• Gym membership, paid transportation for office days, and premium equipment in modern dog-friendly offices.