Customer Success Executive (SaaS)

Location: Curitiba, Brazil; hybrid work model

Company

hirify.global provides a global full-stack cloud communication platform used by businesses to connect and communicate with customers.

What you will do

• Build and maintain trusted relationships with enterprise and digital-native SaaS customers.
• Serve as the primary contact for SaaS matters, driving product adoption, platform usage, retention, and expansion.
• Coordinate Customer Growth, Sales, Product, Support, Operations, and other cross-functional teams to fulfill customer requirements.
• Define 90-day SaaS adoption and expansion plans, onboard users and business units, and deliver product demonstrations.
• Create customer success and risk-mitigation plans, monitor account health, and support renewals.
• Identify cross-sell and new-sell opportunities while communicating customer feedback to the product organization.

Requirements

• Experience working with mid- to large-scale SaaS customers at business and operational levels.
• Advanced technical understanding of SaaS solutions and strong business orientation.
• Ability to analyze customer data, product utilization, user behavior, and performance metrics.
• Ability to manage customer relationships, adoption, retention, expansion, and satisfaction objectives.
• Ability to collaborate with sales, product, support, operations, and technical stakeholders.

Culture & Benefits

• Flexible hybrid work model and flexible working hours tailored to local regulations.
• Performance-driven bonuses, compensation reviews, and employee stock ownership opportunities.
• Time off, special leave days, and well-being support.
• Internal mobility, mentorship, onboarding, upskilling, and professional training programs.
• Short- and long-term international mobility opportunities in global hubs.
• Inclusive equal-opportunity workplace with a focus on diversity and collaboration.