Account Manager, Healthcare (SaaS)

Location: United States; full-time, in-office five days per week at an hirify.global office in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Preferred locations include New York City, the DC Metro Area, Nashville, and Austin, with travel to customer meetings and events.

Annual base salary: $233,125–$300,000 USD. Mountain View, CA range: $248,125–$310,000 USD. Bonus, sales incentives, equity, and benefits are separate.

Company

hirify.global provides a digital identity wallet and identity verification platform used by government agencies, healthcare organizations, and consumer brands.

What you will do

• Own a portfolio of active healthcare accounts and serve as the primary strategic advisor.
• Develop account plans that drive retention, renewals, expansion, and customer value.
• Build executive relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders.
• Lead quarterly and executive business reviews, connecting solutions to customer goals and measurable outcomes.
• Identify, qualify, and close upsell, cross-sell, and add-on opportunities.
• Collaborate with Sales, Product, Onboarding, Partnerships, Legal, Solutions Consulting, and Value Management to support onboarding, go-live, and ongoing value realization.

Requirements

• 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS.
• Experience managing and growing complex, multi-stakeholder enterprise accounts for health systems, hospitals, or payers.
• Proven success driving retention, expansion, and renewal in a quota-carrying account management role.
• Strong understanding of healthcare IT environments, including EMR ecosystems, patient portals, digital front doors, and interoperability initiatives.
• Experience with healthcare programs, regulatory frameworks, complex procurement, and renewal processes.
• Excellent written and verbal communication skills, with the ability to influence executive audiences.

Nice to have

• Experience with identity and access management, cybersecurity, authentication, or fraud prevention solutions.
• Experience leveraging AI tools for account management activities.
• Experience in a high-growth or venture-backed technology company.

Culture & Benefits

• Full-time, in-office work environment with collaboration across product, onboarding, partnerships, legal, and solutions teams.
• Medical, dental, and vision insurance, plus HSA and FSA options.
• 401(k) with company match, parental leave, disability coverage, and insurance programs.
• Unlimited paid time off subject to company policy, including eight company-wide holidays.
• Learning and development benefit, wellbeing and childcare discounts, employee assistance program, and commuter benefits.