Customer Success Manager (French speaking)

Location: Remote in Spain, the UK, or Germany; hybrid option available in Berlin

Company

hirify.global provides digital and AI-powered coaching programmes that help organizations deliver personalized, measurable, and scalable employee development.

What you will do

• Own the full client journey from onboarding through adoption, value realization, renewal, and expansion.
• Build activation plans, define success metrics, and create coaching playbooks aligned with client goals.
• Represent client feedback internally and coordinate with Product and other teams to manage risks and improve delivery.
• Lead Executive Business Reviews, demonstrate ROI, identify growth opportunities, and engage senior stakeholders.
• Deliver workshops, webinars, and individual conversations that embed coaching into L&D, leadership, and transformation programmes.
• Share effective practices with colleagues and contribute to a collaborative, growth-oriented team.

Requirements

• At least 3 years of experience in Customer Success or Account Management, ideally in technology-enabled services or HR tech.
• Full professional proficiency in English and French is required.
• Track record of achieving retention and growth targets.
• Executive presence, with the ability to work with C-suite stakeholders and programme leads.
• Data-driven problem-solving, strong self-organization, proactivity, and business acumen.
• Comfort with ambiguity and fast-changing priorities; experience in HR, L&D, leadership development, or coaching is advantageous.

Culture & Benefits

• Remote-first work with flexible options and a hybrid option in Berlin.
• Access to a certified personal coach and AIMY™, hirify.global’s AI coach.
• Wellbeing Days, a Volunteering Day, and holidays above the legal minimum.
• Growth opportunities, stretch assignments, and a culture that supports experimentation and fresh thinking.
• Mission-driven work focused on measurable employee development and coaching access.