Technical Success Manager (Critical Event Management)

Location: San Diego, California, United States. Full-time onsite work with customers in the San Diego area is required, with travel and customer onsite support as needed.

Company

hirify.global provides Critical Event Management technology that helps enterprises and government organizations anticipate, respond to, and recover from critical events.

What you will do

• Oversee deployment planning, solution adoption, technical issue resolution, and customer experience.
• Establish client governance, lead stakeholder meetings and quarterly business reviews, and provide monthly account reporting.
• Develop and deliver product education, awareness programs, and customer training sessions.
• Track customer satisfaction KPIs and manage action plans to improve results.
• Support Critical Event Management through reports, tabletop exercises, drills, and industry best practices.
• Document and escalate critical issues, define integration requirements, advocate for customers, and provide project updates internally.

Requirements

• Experience in emergency or risk management in a technical capacity.
• 3+ years of experience in a customer-facing support or consulting role.
• Strong project management, technical, communication, analytical, and problem-solving skills.
• Working knowledge of hosted applications, highly available architectures, computer security, telephony, networking, and database architectures, including Microsoft SQL Server.
• Experience coordinating internal teams to resolve complex customer support or implementation problems and leading cross-functional teams.
• Knowledge of virtual machine environments, Microsoft Clustering, Business Continuity or Emergency Management practices, and ability to obtain relevant security clearance.

Nice to have

• Bachelor’s degree in business, Computer Science, or a related field.
• Experience in the physical security industry.

Culture & Benefits

• Customer-facing work supporting enterprise and government organizations.
• Exposure to critical event management, resilience, physical security, and emergency response operations.
• Work includes onsite customer engagement and coordination across internal departments.