Project Manager (Public Warning)

Location: Remote, Australia. Flexible scheduling is required to collaborate with delivery teams in Europe, Asia, and the US, with occasional travel to these locations for training.

Requirements

• Extensive customer-facing experience and significant experience managing large, technical projects.
• Experience deploying systems in international telecommunications or government environments.
• Strong project management skills; PMP certification or at least CAPM certification.
• Experience working in a matrix environment and managing multiple stakeholders, vendors, and cross-functional teams.
• Working knowledge of highly available architectures, computer security, telephony, networking, business continuity, or emergency management practices.
• Strong communication, critical thinking, analytical, problem-solving, time management, and Microsoft Office skills; experience with Salesforce and web-based applications.

What you will do

• Plan, organize, and manage projects from initiation through completion, including governance plans, schedules, milestones, budgets, goals, and success criteria.
• Own project timelines, budgets, risks, issues, decisions, documentation, and overall delivery success.
• Lead requirements-gathering sessions and coordinate approval of design documentation, deliverables, and user test plans.
• Manage client, stakeholder, vendor, and governance relationships while adapting to different team dynamics and cultural contexts.
• Track project performance and customer satisfaction KPIs, creating action plans to improve results.
• Act as a customer advocate and escalation point, coordinating resolution of critical concerns and communicating feedback to Account Management, Product Management, and Engineering.

Culture & Benefits

• Remote work arrangement based in Australia.
• Flexible collaboration with international delivery teams across Europe, Asia, and the US.
• Occasional international travel for training.
• Work within a professional services function delivering critical communications, public warning, and enterprise safety solutions.