Customer Onboarding Specialist (SaaS)

Location: On-site in Cairo, Egypt

Company

hirify.global is a restaurant management ecosystem and payment technology provider offering SaaS products for businesses across the MENA region and serving customers in more than 35 countries.

What you will do

• Schedule customer installation appointments and verify site readiness.
• Coordinate backend training requests and on-site technical visits, including emergency cases.
• Manage onboarding for RMS, hirify.global Online, and hirify.global Pay.
• Monitor assigned tasks and projects, delivering services according to SLAs.
• Educate customers by phone about onboarding steps and train them to configure menus and inventory.
• Build and maintain customer menus, recipes, inventory items, and related updates.

Requirements

• Diploma or bachelor's degree; networking, computer information systems, or computer science is advantageous.
• 1–2 years of experience, preferably with IT, software, or SaaS products.
• Strong problem-solving, written, and verbal communication skills.
• Fluent English and Arabic are required.
• Ability to work independently across functional groups and manage multiple initiatives.
• Flexibility to work in a fast-paced and evolving environment.

Nice to have

• Experience in SaaS, technology, or the food and beverage industry.
• Collaborative approach and interest in driving growth and innovation.

Culture & Benefits

• Inclusive and diverse culture supporting innovation and flexibility.
• Competitive compensation with bonuses and potential share participation.
• Regular training and an annual learning stipend.
• Autonomy, mentoring, and challenging professional goals.
• Opportunity to work with an international team representing more than 30 nationalities across 14 countries.