Technical Customer Support (EMEA)

Location: Egypt — remote; EMEA coverage

Company

AI-powered business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Provide high-quality technical support for the SaaS product through shared inbox, chat, and video calls.
• Resolve customer inquiries by understanding product features, value, and business needs.
• Explain technical business solutions clearly and help customers navigate self-service resources.
• Monitor recurring questions and partner with cross-functional teams to suggest product and support improvements.
• Collaborate with Customer, Marketing, Product, and Tech teams to solve complex customer problems.

Requirements

• At least 2 years of experience in customer support, preferably in a SaaS or IT company.
• Experience with at least one of API integrations, WhatsApp API, or Agentic AI.
• Excellent Arabic and English communication skills are required.
• Ability to explain complex ideas verbally and in writing and uncover customers’ underlying objectives.
• Ability to work a fixed shift and collaborate effectively in a team.
• Empathy, willingness to learn, and a proactive approach to new challenges.

Culture & Benefits

• Flexible remote working environment and working hours.
• Collaborative, customer-focused culture with an emphasis on ownership, direct communication, and continuous improvement.
• Virtual social events and online game sessions.
• Competitive compensation package.