Customer Enablement Specialist (SaaS)

Location: London, United Kingdom; on-site work required 3 days per week with 2 remote days

Company

hirify.global develops productivity software integrated with Microsoft Office for creating presentations, charts, and diagrams.

What you will do

• Deliver customer training sessions, workshops, and best practices to increase software adoption and value realization.
• Collaborate with Account Executives to drive account growth and address churn risks.
• Gather customer feedback and share insights with product and marketing teams.
• Maintain accurate customer data and opportunities in Salesforce and related systems.

Requirements

• 2+ years of experience in Customer Enablement, Customer Success, or Account Management, preferably in SaaS.
• Professional English proficiency at C2 level or equivalent.
• Experience creating and delivering training programs.
• Excellent written, verbal, and general communication skills.
• Ability to analyze feedback and drive actionable results.
• Willingness to work on-site in the London office 3 days per week.

Culture & Benefits

• Values include forward thinking, ownership, customer focus, teamwork, and excellence.
• International environment with offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai.
• Human hiring process with every application personally reviewed.
• Inclusive workplace focused on collaboration, innovation, and growth.