AI Journey Operations Manager (AI)

Location: Hybrid in Bellevue, Washington; Chicago, Illinois; or Toronto, Ontario, Canada

Annual base salary: $136,000–$187,000 USD or $116,000–$159,500 CAD, depending on location.

Company

Okta builds identity and access management infrastructure that helps organizations securely adopt AI and protect human and machine identities.

What you will do

• Own the business strategy and qualification framework for AI-assisted xDR across inbound, account-based, product-led, customer, and signal-triggered motions.
• Design routing, handoff, disposition, recycling, escalation, and next-best-action models connecting AI engagement with human xDR and Sales follow-up.
• Define performance measurement across qualified engagement, acceptance, meetings, opportunities, pipeline progression, and other funnel outcomes.
• Lead the cross-functional operating model across Marketing, xDR, Sales, Revenue Operations, Sales Operations, and Journey Architecture.
• Translate business policies into technical workflow requirements and guide implementation across Qualified, Outreach, CRM, marketing automation, and related platforms.
• Monitor workflow accuracy, operational compliance, funnel performance, and opportunities for expansion or optimization.

Requirements

• 7+ years of experience in B2B demand generation, revenue operations, Sales operations, xDR operations, marketing operations, growth operations, or a related GTM operations discipline.
• Experience with AI SDR or AI xDR platforms, conversational marketing, automated qualification, or agent-assisted engagement.
• Experience designing or operationalizing AI-assisted, automated, or rules-based qualification and engagement workflows in a B2B GTM environment.
• Strong understanding of how Marketing, xDR, and Sales processes connect to opportunity creation and pipeline progression.
• Experience defining business rules, technical workflow requirements, governance, documentation, and operating processes.
• Familiarity with Qualified, Outreach, Salesforce, Marketo, Common Room, Clay, or comparable GTM platforms.

Nice to have

• Experience with routing models, next-best-action frameworks, or automated Sales handoffs.
• Experience supporting enterprise B2B SaaS go-to-market motions.
• Background in cybersecurity, identity, developer platforms, application development, or cloud infrastructure.
• Experience with account-based, product-led, signal-led, customer expansion, or partner-influenced demand motions.

Culture & Benefits

• Hybrid work with an immersive, in-person onboarding experience.
• Health, dental, and vision insurance.
• Equity, bonus, paid time off, parental leave, and other applicable benefits.
• US benefits include 401(k) and flexible spending accounts; Canadian benefits include RRSP matching, healthcare spending, and telemedicine.
• Opportunities for talent development, connection, community, and social impact.