2 дня назад
Junior Global Customer Support Executive
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Global Customer Support Executive (B2B Customer Support/Data Reporting): Supporting NIQ Brandbank supplier clients through digital channels, coordinating product deliveries, resolving workflow issues, and maintaining customer and business reports with an accent on service quality, KPI performance, and operational accuracy. Focus on analyzing service usage and customer activity, collaborating with Account Management and Operations, and improving support processes across global markets.
Location: Mexico City, Mexico; hybrid work with rotating shifts from 07:00 to 15:00 or 12:00 to 20:00 Mexico Time
Company
Consumer intelligence company providing market measurement, analytics, and digital solutions for manufacturers, retailers, and Brandbank clients across 100+ markets.
What you will do
- Act as the first point of contact for supplier clients through email, chat, and other digital channels within agreed service levels.
- Build knowledge of the NIQ Brandbank portfolio, including Product Library, Shopper Experience Platform, Integration Solutions, eCommerce Insights, Power BI, and Salesforce.
- Monitor service usage against contracted allowances and guide customers toward available solutions and support options.
- Coordinate product deliveries and support Operations with workflow-related issue resolution.
- Collaborate with Account Managers, Operations, Commercial, and cross-functional teams to improve service delivery.
- Prepare customer and business reports covering product status, KPI performance, service utilization, and customer activity.
Requirements
- Bachelor’s degree.
- Experience in Customer Support, Customer Success, Client Services, or a similar customer-facing role.
- Fluent English communication skills in written and verbal communication.
- Experience in a B2B environment and working with multiple customer satisfaction and service performance KPIs.
- Strong organization, prioritization, time management, attention to detail, problem-solving, and collaboration skills.
- Proficiency in Microsoft Office, particularly Excel.
Nice to have
- Experience with data analysis, reporting, or business intelligence tools.
- Familiarity with Salesforce, Power BI, or similar CRM and reporting platforms.
- Exposure to FMCG, retail, e-commerce, or product content management.
- Experience supporting global customers in an international business environment.
Culture & Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee Assistance Program.
- AI-supported recruitment processes with human-only final hiring decisions.
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