Application Support Analyst 1

Location: Mexico City; hybrid work with at least 3 days per week in the office for candidates within reasonable commuting distance

Company

hirify.global is a technology company focused on finance automation software.

What you will do

• Handle incoming customer support inquiries and identify the underlying application issues.
• Gather customer information, clarify desired outcomes, and determine functional requirements.
• Troubleshoot software applications and recommend technical solutions using available resources.
• Coordinate with customers and technical staff to resolve application issues.
• Test, implement, document, and maintain software applications.
• Document client issues and resolution processes while following application development, project management, security, and documentation standards.

Requirements

• At least 2 years of prior experience in a customer support position.
• Ability to analyze problems and direct the appropriate course of action.
• Professional, patient, understanding, and service-oriented approach to customer inquiries.
• Ability to work collaboratively as part of an application support team.

Nice to have

• Experience with accounting, financial, or banking applications.

Culture & Benefits

• Combination of virtual and in-person interactions designed to support collaboration.
• Professional development seminars and opportunities for continued learning.
• Inclusive affinity groups and a culture that supports diverse backgrounds and perspectives.
• Inclusive and accessible candidate experience with reasonable accommodations available.