Digital Customer Success Associate (SaaS)

Location: Mexico City, Mexico; flexible hybrid work model tailored to local regulations.

Company

hirify.global operates a global full-stack cloud communication platform with offices across six continents.

What you will do

• Manage self-service customers and help them achieve success with digital products.
• Respond to customer inquiries by email, handle tickets, and participate in customer meetings.
• Monitor customer interactions to identify risks, growth opportunities, and leads for sales handoff.
• Analyze customer data and improve satisfaction, retention, lead quality, and conversion rates.
• Collaborate with customer-facing, marketing, and sales teams to improve self-service processes and customer experience.
• Perform upselling and cross-selling activities to increase customer value.

Requirements

• English required for customer meetings and communication.
• Strong communication skills and a collaborative profile.
• 1–3 years of experience in customer-facing sales or support roles.
• Analytical and proactive mindset with data analysis skills.
• Interest in developing into direct customer-facing commercial roles.
• Willingness to learn SaaS solutions and digital products.

Nice to have

• Knowledge of upselling and cross-selling strategies.
• Experience with SaaS or digital product environments.
• Background in technical support, IT services, telecom, or contact centers.

Culture & Benefits

• Flexible work arrangements, working hours, and a hybrid work model.
• Performance-driven bonuses, regular compensation reviews, and recognition programs.
• Employee Stock Ownership Plan with access to stock options.
• Time off, special leave days, and well-being support.
• Internal mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities across global hubs.