Technical Support Representative III: CRM Synapsys

Location: Remote within approximately a 70-mile radius of offices in Allen, Texas; Lenexa, Kansas; Springfield or Monett, Missouri; Louisville, Kentucky; Charlotte, North Carolina; Birmingham, Alabama; or Cedar Falls, Iowa. The role is limited to candidates living near one of these U.S. office locations and may require an onsite interview or in-person onboarding.

Company

Financial technology company delivering secure software and digital banking and payment solutions for community banks and credit unions.

What you will do

• Troubleshoot software, system, data, and integration issues for banks and credit unions.
• Analyze application, SQL, server, and network problems to identify root causes.
• Collaborate with clients, internal teams, and technical resources to resolve complex issues.
• Document findings and solutions while maintaining service-level commitments.
• Provide customer support and build trusted client relationships.
• Participate in an after-hours on-call rotation.

Requirements

• At least 4 years of experience in banking, credit unions, or financial services in customer service, technical support, or software implementation.
• Strong customer service and communication skills.
• Ability to participate in an after-hours on-call rotation.
• Technical troubleshooting, problem-solving, and root-cause analysis experience.
• Experience with Windows servers, PCs, networks, enterprise software applications, SQL, databases, or system integrations is beneficial.
• Immigration sponsorship and support are not available now or in the future.

Nice to have

• Experience supporting business-critical, client/server, and web-based applications in a client-facing environment.
• Knowledge of data analysis and data validation concepts.
• Ability to manage multiple cases while meeting service-level expectations.
• Experience learning new technologies, products, and business processes quickly.

Culture & Benefits

• Hybrid work arrangement with remote work available near designated offices.
• Comprehensive benefits supporting physical, mental, and financial wellbeing.
• Culture focused on collaboration, inclusion, sustainability, and community impact.
• Work involving technology modernization, secure data access, fraud mitigation, and seamless integration.