Care Specialist (Overnight Hours)

Location: Alaska. Full-time fixed overnight schedule aligned to Eastern Time; applicants in Pacific, Mountain, Hawaii-Aleutian, and Alaska time zones are prioritized. Crisis line experience is prioritized.

Salary: $20–$23 per hour.

Company

hirify.global combines technology and compassionate human care to support families through loss, disability leave, and other major life transitions.

What you will do

• Provide empathetic live chat and inbound phone support addressing practical, emotional, scheduling, and access-related needs.
• Help create detailed Care Plans and complete requests involving account closure, funeral pricing and planning, vendors, and professional services.
• Research resources, vendors, and service providers tailored to individual user needs.
• Maintain Care Team knowledge resources and connect users with hirify.global tools and services.
• Share user insights and knowledge gaps with product development and training initiatives.
• Document work accurately, meet SLA requirements, escalate issues appropriately, and handle sensitive user data with care.

Requirements

• Warm-hearted, empathetic, patient, and able to communicate clearly in writing and verbally.
• Experience in customer-facing support, counseling, concierge services, or a related field, including internships.
• Ability to learn and navigate new technologies, follow defined procedures, and explain complex steps clearly.
• Strong research, organization, time management, problem-solving, and interpersonal skills.
• Ability to work consistently and independently during fixed overnight hours and make professional judgments without close supervision.
• Ability to manage multiple tasks, maintain workflow control, and adapt to changing operational needs.

Nice to have

• Experience or training in warm line support, education, public health, grief counseling, disability services, or resource navigation.
• Familiarity with Google Suite, Slack, Zendesk, or similar platforms.
• Crisis line experience, particularly in Pacific, Mountain, Hawaii-Aleutian, or Alaska time zones.

Culture & Benefits

• 24/7 care operations focused on compassionate, human-centered support.
• Company equity in a high-growth startup.
• Annual remote work and wellness stipends.
• Paid bereavement leave, paid time off, company holidays, vacation days, and paid leaves.
• Comprehensive health insurance and a retirement savings plan with employer matching.

Hiring process

• Submit a resume and cover letter describing qualifications and interest in the role.
• Shortlisted candidates complete a multi-stage interview process with senior leadership and potential peers.