Central Service Administrator

Location: On-site in Bolton, UK, 5 days per week

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Answer service calls, log customer requests, schedule engineers, and optimize routes and service schedules.
• Support the setup, renewal, documentation, and ongoing administration of service contracts and TKTK contracts.
• Process warranty claims, maintain warranty records, coordinate parts returns, and monitor manufacturer re-work campaigns.
• Maintain compliance records for customer vehicles, including Fleet Management, F-Gas, and Tail Lift inspections and certifications.
• Prepare customer reports, monitor KPIs, analyze service performance, and coordinate follow-up actions with operational teams.
• Provide administrative and planning support to depot service teams, installation teams, service centres, technicians, account managers, and key accounts.

Requirements

• Proven experience in service administration or a similar administrative support role.
• Strong organizational, planning, communication, and interpersonal skills, with excellent attention to detail and data accuracy.
• Ability to manage multiple tasks and deadlines effectively.
• Proficiency in Microsoft Office Suite, especially Excel, reporting tools, and IFS.
• Minimum of GCSEs or equivalent; business administration or further education qualifications are desirable.
• Familiarity with F-Gas and LOLER regulations, warranty systems, and customer service portals is advantageous or preferred.

Culture & Benefits

• Full-time, on-site work with flexibility during peak reporting periods or compliance audits.
• Competitive compensation and comprehensive benefits and programs.
• Equal opportunity employment.
• Work focused on sustainable climate solutions and a more sustainable world.