Product Manager for CCT Data (Reporting & MIS)

Location: Remote; listed locations include Argentina and the United States. The posting describes a Work From Anywhere culture.

Company

hirify.global is a global IT services and consulting company supporting digital transformation and technology delivery for large and small enterprises.

What you will do

• Own the Reporting & MIS product backlog, including features, user stories, requirements, acceptance criteria, prioritization, and roadmap.
• Assess reports, dashboards, KPIs, metrics, data sources, and processes for retention, redesign, consolidation, enhancement, or removal.
• Define reporting logic, business rules, KPI calculations, source-to-target mappings, dependencies, and reconciliation criteria for the Google/Five9 cloud migration.
• Lead data validation, reconciliation, variance analysis, defect resolution, and Reporting & MIS UAT through production sign-off.
• Drive reporting rationalization, automation, dashboard improvements, and self-service analytics.
• Coordinate with Servicing, Operations, Product, Technology, Engineering, Data, Integration, and Analytics teams in SAFe/Agile delivery activities.

Requirements

• Experience in reporting, MIS, BI, data analytics, product ownership, or business analysis, with knowledge of operational reporting and KPIs.
• Experience translating business requirements into features, user stories, data requirements, and acceptance criteria.
• Hands-on experience with data validation, reconciliation, source-to-target mapping, UAT, and defect management.
• Understanding of data flows, cloud platforms, data repositories, and reporting or visualization layers.
• Strong Excel and PowerPoint skills; experience with Power BI, Tableau, Looker, or similar tools.
• Working knowledge of SQL, data querying, and data analysis; a bachelor's degree or equivalent relevant experience.

Nice to have

• Knowledge of Google Cloud, Five9, CCaaS/contact center technologies, or cloud-based data environments.
• Experience with reporting transformation or migration, data governance, data quality, KPI standardization, and reporting controls.
• Experience automating manual reporting and implementing scalable self-service reporting solutions.
• Knowledge of SAFe, Agile, Product Management, or Project Management.

Culture & Benefits

• Remote work flexibility through a Work From Anywhere culture.
• Health insurance, language courses, and a relocation program.
• Professional development through certifications, mentorship, talent investment, and internal mobility programs.
• Collaboration with global clients and multicultural teams.
• Inclusive work environment with open communication and team-building events.