GCM Unit Manager I - UK (Corporate Banking)

Location: London, United Kingdom

Company

M&T Bank provides banking services and manages corporate client relationships, operational processes, and regulatory controls.

What you will do

• Manage client relationships, conduct client visits, maintain service quality, and identify opportunities for referrals to other banking services.
• Coach, mentor, and manage Relationship Managers and other assigned staff, including staffing decisions, performance reviews, promotions, and performance management.
• Lead process improvements that increase service quality, processing efficiency, profitability, and regulatory compliance.
• Maintain administrative, operational, revenue-generating, and risk management support for assigned units and product lines.
• Develop key internal and external relationships connected to revenue growth and collaborate with management and colleagues to deliver business objectives.
• Design, implement, and enhance internal controls, address audit findings, and escalate risk-related issues.

Requirements

• Bachelor's degree and at least 2 years of related experience, or a combined minimum of 6 years of higher education and/or work experience including at least 2 years of related experience.
• At least 1 year of work leadership and/or supervisory experience.
• Strong customer service, verbal and written communication, problem-solving, resource management, and decision-making skills.
• Ability to coach and develop staff, delegate work, monitor results, and manage relationships with internal and external clients.
• Ability to follow risk, regulatory, internal control, audit, and compliance standards.

Nice to have

• Certified Corporate Trust Specialist certification.
• Project management and analytical skills.
• Advanced proficiency with word processing, spreadsheet, presentation, and industry-specific software.

Culture & Benefits

• Full-time managerial position with responsibility for individual and team development.
• Work includes managing up to 3,500 accounts or 2–5 staff members.
• Role supports belonging and reflects the M&T Bank brand.