20 часов назад
Operations Support System Engineer (OSS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Support System Engineer (OSS): Managing monitoring, customer support, Salesforce, Jira, and operations automation systems in a hybrid operations environment with an accent on solution architecture, observability, network assurance, and platform integration. Focus on designing scalable AWS and Linux capabilities, automating workflows, developing Salesforce solutions, and resolving complex operational incidents through Level 3 troubleshooting and root-cause analysis.
Location: São Paulo, Brazil; hybrid workplace
Company
provides network and cloud connectivity services supported by operational, monitoring, and business systems.
What you will do
- Gather and refine operational and network requirements into BRDs, epics, user stories, and acceptance criteria.
- Design, deliver, test, release, and maintain end-to-end solutions across Linux and AWS using REST APIs, message buses, OAuth, and webhooks.
- Deploy and optimise Prometheus, Grafana, OpenNMS, Nagios, Alerta, and Alertmanager observability and monitoring stacks.
- Configure network telemetry, SNMP, MIBs, and alert thresholds, and provide Level 3 troubleshooting and root-cause analysis.
- Develop and administer Salesforce Service Cloud solutions, including Apex, LWC, Flow, Data Cloud, Agentforce 360, security controls, and CI/CD pipelines.
- Administer Jira spaces, workflows, permissions, automation rules, JQL filters, webhooks, Confluence documentation, and operational support processes.
Requirements
- 8–10+ years of experience in IT, telecommunications, or cloud systems engineering across business analysis, OSS/BSS, Salesforce, and Atlassian administration.
- Experience with requirements modelling, process mapping, gap analysis, Agile delivery, stakeholder management, and distributed teams.
- Hands-on experience with open-source monitoring, NMS, SNMP, MIBs, streaming telemetry, MPLS, and AWS networking.
- Strong Salesforce experience covering Service Cloud, Apex, Triggers, LWC, SOQL/SOSL, Data Cloud, Agentforce 360, administration, security, and release management.
- Advanced Jira administration and automation skills, including workflow schemes, webhooks, native automation, and JQL.
- Strong Python and Shell scripting skills, plus experience with PostgreSQL, MongoDB, MySQL, Linux, AWS, and Infrastructure as Code.
Nice to have
- Salesforce, Atlassian, business analysis, Agile, cloud, analytics, telecom, or network certifications.
- Experience with Groovy, JavaScript, Node, Vue, and Perl.
Culture & Benefits
- Permanent full-time position with flexible working hours.
- Scheduled on-call rotations supporting critical incidents and system uptime.
- Contractor arrangement (PJ) with paid time off and competitive compensation.
- Health care insurance, Wellhub membership, annual performance bonus, and work anniversary bonus.
Hiring process
- Candidates who meet the selection criteria will be invited to an interview.
- Applications are treated confidentially.
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