Senior Director, Customer Success

Location: Remote - USA; travel up to 25% to meet with key customers and internal teams.

Base salary: $255,040–$300,000 USD, plus potential bonus or incentive compensation, equity, and benefits.

Company

hirify.global develops enterprise-grade security technology and AI-assisted solutions for organizations.

What you will do

• Lead and develop the Enterprise Customer Success organization across AMER, including Directors, Managers, and Customer Success Managers.
• Drive retention, satisfaction, adoption, and expansion across a large and complex enterprise customer base.
• Establish and execute the Enterprise Customer Success strategy, including segmented motions for government and Strategics/Majors customers.
• Partner with Sales, Renewals, Support, and Product to improve customer experiences and maximize lifetime value.
• Build executive relationships, participate in escalations, and guide long-term customer success and value realization.
• Implement scalable success planning, executive business reviews, data-driven customer health programs, and AI-driven post-sales processes.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment, including 5+ years leading large or multi-level teams.
• Proven success managing Enterprise or Global customers, ideally in cybersecurity, email security, or infrastructure SaaS.
• Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
• Demonstrated ability to scale teams and processes in a high-growth environment.
• Experience driving retention and expansion strategies through data, systems, and cross-functional collaboration.
• Exceptional communication, executive presence, and relationship management skills.
• Strategic thinking, ownership, urgency, and the ability to operate effectively in ambiguity.
• Understanding of renewals and expansion motions in partnership with Renewal Management and Sales.
• Experience building and operationalizing impactful AI-driven processes for post-sales functions.

Nice to have

• Experience in email security, cybersecurity, or enterprise infrastructure software.
• Familiarity with API-based SaaS solutions and cloud-native architectures.
• Experience leading global or multi-regional teams in a high-velocity SaaS company.

Culture & Benefits

• Remote work arrangement in the USA with travel of up to 25%.
• Potential bonus or incentive compensation and equity in addition to base salary.
• Comprehensive benefits package.
• AI-assisted recruiting tools may support interview preparation, while hiring decisions are made by people.
• Pre-employment checks are required after a conditional offer and follow applicable legislation and company security and privacy policies.
• Equal opportunity employment practices apply.

Hiring process

• Interview preparation may use AI-assisted tools to analyze resume content and role requirements.
• Final candidacy decisions are made by a person.
• Successful candidates must complete pre-employment checks before receiving a final offer.