Technical Program Manager (AI)

Location: Hybrid in the San Francisco Bay Area, USA; three full days per week in the San Francisco office, with the remaining days remote. Availability during agreed working hours and sufficient overlap with the relevant team’s time zone are expected.

Base salary: $140,000–$180,000 per year, depending on experience, skills, scope, and location. Bonus eligibility and stock option participation are also available.

Company

hirify.global develops generative AI products for video creation and next-generation creative tools.

What you will do

• Own technical customer inquiries and escalations from initial request through resolution.
• Investigate customer issues, troubleshoot integrations and production problems, identify root causes, and coordinate resolutions with Engineering and Product.
• Translate customer questions and business requirements into clear technical problems and actionable next steps.
• Communicate technical concepts, limitations, workarounds, and solutions to technical and non-technical stakeholders.
• Identify recurring product gaps, bugs, feature requests, and opportunities from customer feedback.
• Build processes, documentation, and tooling for managing technical customer requests at scale.

Requirements

• Strong technical fluency and the ability to understand complex products, APIs, systems, and workflows.
• Experience in a technical customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, or Developer Support.
• Strong troubleshooting, problem-solving, prioritization, ownership, and follow-through skills.
• Ability to communicate effectively with engineers and customers and translate between technical and business contexts.
• Experience supporting APIs, developer products, technically sophisticated enterprise customers, integrations, logs, or production issues.
• Ability to work in a hybrid arrangement in the San Francisco Bay Area, including three full days per week in the San Francisco office.

Nice to have

• Experience with AI/ML, generative AI, video, or creative technology products.
• Experience partnering with Product and Engineering to turn customer feedback into product improvements.
• Experience in a rapidly scaling technology company.

Culture & Benefits

• Work on ambitious AI products with an experienced, fast-moving, international team.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Annual bonus program eligibility and stock option participation.
• Significant ownership, direct impact, and professional growth opportunities.
• In-person collaboration and close partnership across teams.