Technical Product Support Engineer (HVAC)

Location: Remote, based in the United States; St. Paul, Minnesota. Travel up to 10% may be required.

Salary: $105,228.33–$146,720 annual base salary

Company

hirify.global develops climate solutions for buildings, homes, and transportation, with a focus on sustainability and efficient HVAC systems.

What you will do

• Provide remote support for startup, operation, diagnosis, and troubleshooting across Trane and American Standard HVAC products.
• Determine root causes, recommend corrective actions, and guide customers safely based on their technical experience.
• Monitor inbound technical support cases, maintain customer communication, and document completed support using defined procedures.
• Coordinate with manufacturing sites, field offices, and internal teams on quality escapes, design errors, service alerts, and technical bulletins.
• Contribute to new product introduction projects, serviceability improvements, warranty recommendations, and nine-step problem solving.
• Create standard work, technical literature, and end-user equipment startup guides.

Requirements

• 12+ years of HVAC equipment and systems service experience preferred.
• Professional training on various Trane equipment.
• Ability to troubleshoot complex refrigeration and electrical systems and apply temperature, pressure, airflow, and basic electrical theories.
• Strong proficiency with Symbio and ReliaTel control platforms; expertise in BACnet controls, system integration, startup, and troubleshooting preferred.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and prioritize high-priority customer cases.
• Working knowledge of Microsoft Office, handheld computers, and Zendesk for support-case management.

Nice to have

• Associate or bachelor’s degree in an engineering discipline.
• Knowledge of large unitary products and building automation systems.

Culture & Benefits

• Health insurance and wellness programs begin on the first day for employees and their families.
• 401(k) match up to 6% plus an additional 2% core contribution.
• Paid time off includes vacation, paid holidays, floating holidays, sick leave, volunteer leave, and parental leave options.
• Fertility, adoption, and surrogacy assistance is available.
• Educational programs, tuition assistance, and student debt support are offered.
• Occasional extended hours may be required.