General Manager - North America (SaaS)

Location: Remote - USA

Company

hirify.global provides an autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide, powered by Fuel AI and large-scale customer data.

What you will do

• Lead the regional commercial organization, owning sales outcomes, P&L, bookings, ARR growth, and profitability.
• Execute the global go-to-market strategy for the North American market, with a focus on enterprise accounts.
• Drive new-logo acquisition, cross-sell, upsell, strategic account growth, and direct closure of high-profile enterprise deals.
• Build predictable revenue operations through pipeline management, forecasting discipline, CRM adoption, reporting, territory design, and quota-setting.
• Partner with Customer Success on retention, expansion, renewals, and commercial results across strategic customers.
• Recruit, coach, and develop a high-performing sales organization while collaborating with Marketing, Product, Finance, and global leadership.

Requirements

• Proven commercial growth experience in a SaaS environment, ideally in CX, social, or digital marketing technology.
• Experience at VP level or above leading sales and customer success teams in a high-growth company.
• Demonstrated ability to build and scale sales organizations through hiring, coaching, performance management, and structured methodologies.
• Experience leading M&A and business integrations, including product portfolio integration, sales-team consolidation, enablement, and change management.
• Strong enterprise sales skills, including the ability to personally manage complex deals and coach others.
• Fluency with AI tools and AI-driven technology, strong problem-solving skills, and comfort operating in ambiguity.

Culture & Benefits

• International, fast-paced environment with a flexible, trusted, and open-minded culture.
• Professional growth opportunities, conferences, meetups, learning days, and access to hirify.global Academy courses.
• Unlimited paid time off, sick days, and community service days.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage options.
• Paid parental, adoption, and foster-care leave, plus 401(k) and educational reimbursement opportunities.
• Employee Assistance Program access and an inclusive workplace with accommodation support for applicants with disabilities.