Leader Enterprise Customer Success, NA (Cybersecurity)

Location: Remote (United States)

Estimated total compensation: $200,000–$220,000 annually, including base salary and bonus

Company

hirify.global provides cybersecurity ratings and risk management software used by organizations worldwide to monitor and improve their digital security posture.

What you will do

• Lead the North America Enterprise Customer Success organization, owning strategy, retention, expansion, and executive customer relationships.
• Manage high-touch engagement programs, including success planning, executive business reviews, health scoring, renewal playbooks, and escalations.
• Serve as an executive sponsor for strategic accounts and build relationships with VP- and C-level stakeholders.
• Own renewal forecasting, portfolio health reporting, and key Customer Success metrics.
• Identify churn risks early and coordinate cross-functional action plans with Sales, Product, Engineering, and Support.
• Hire, onboard, coach, and develop Customer Success Managers while promoting an AI-driven, customer-first approach.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing role, including 2+ years managing a team.
• Proven ownership of retention and expansion targets for enterprise or strategic accounts, typically with $100K+ ACV.
• Experience building or scaling Customer Success processes and playbooks in a growing organization.
• Strong executive presence and experience managing complex, multi-stakeholder enterprise relationships.
• Data-driven experience with forecasting, health scoring, and Customer Success or BI tools such as Gainsight, ChurnZero, or Totango.
• Excellent coaching, communication, and cross-functional collaboration skills; bachelor's degree or equivalent experience.

Nice to have

• Experience with security, risk, compliance, or other technical products.
• Familiarity with Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.

Culture & Benefits

• Competitive compensation specific to the employee's country, plus stock options and performance-based incentives.
• Health benefits, unlimited paid time off, and parental leave.
• Tuition reimbursement and additional company benefits.
• Equal opportunity employment and reasonable accommodations for qualified applicants.
• Immigration sponsorship is not provided for this position.