Senior Customer Service and Rebate Processing Specialist

Location: Remote within the United States; Salt Lake City, Utah, United States

Salary: $18–$20 per hour, with potential eligibility for a discretionary annual bonus

Company

hirify.global is a women-led energy transformation firm focused on energy efficiency, load flexibility, electrification, and carbon reduction solutions for utilities.

What you will do

• Process customer applications, rebates, and supporting documentation for multiple clients nationwide.
• Provide customer support by phone, email, and chat while pursuing first-call resolution.
• Troubleshoot basic issues and recommend appropriate solutions.
• Enter and maintain accurate data in database applications and electronic filing systems.
• Safeguard confidential customer information and communicate effectively with internal departments.
• Provide peer training and job-shadowing support when assigned.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational, prioritization, accuracy, and attention-to-detail skills.
• Proficiency with Microsoft Word, Excel, Outlook, and related Microsoft support programs.
• Self-motivation, professional judgment, and strong follow-through when handling difficult tasks.
• Interest in sustainability and meaningful environmental impact.

Nice to have

• Call center, customer service, or chat support experience.

Culture & Benefits

• Remote work environment with a customer-centric, collaborative approach.
• Three weeks of paid vacation annually and paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, vision, parental leave, and employee assistance program benefits.
• Commuter benefits and additional supplemental offerings.
• Employment is contingent on successful background and reference checks; a pre-employment drug screen may apply.