Sr. Support Engineer (SAP FICO)

Location: Remote - Mexico

Company

hirify.global provides enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, and VMware environments.

What you will do

• Provide expert-level support for SAP FICO, with a focus on Controlling, Product Costing, Material Ledger, Cost Center and Profit Center Accounting, and CO-PA.
• Troubleshoot complex production issues involving month-end close, controlling processes, costing variances, settlement, and cross-module integrations.
• Perform root cause analysis in highly customized SAP environments and develop application fixes and data corrections.
• Support SAP Project Systems, including WBS structures and project cost integration.
• Work directly with clients to diagnose issues, communicate actionable solutions, and deliver a high-quality support experience.
• Collaborate with ABAP and integration teams while supporting global customers in a 24x7 model and contributing to documentation and continuous improvement.

Requirements

• 10+ years of SAP experience with a strong focus on FICO and Controlling.
• Mandatory hands-on expertise in Product Costing (CO-PC) and Material Ledger.
• Strong knowledge of standard SAP FI operations, including GL, AP, and AR, and CO-FI integration.
• Experience with month-end close issues, costing variances, settlement processes, cross-functional MM, SD, and PS processes, and SAP Project Systems configuration.
• Production support experience with strong troubleshooting, debugging, and root cause analysis skills.
• Ability to communicate with technical and business stakeholders and work independently in a global virtual team.

Nice to have

• Experience with SAP S/4HANA.
• Exposure to FSCM, Treasury, or Asset Accounting.
• ABAP debugging experience or strong collaboration with development teams.
• Experience in global or multi-country SAP environments.

Culture & Benefits

• Remote work from Mexico within a global support organization.
• 24x7 customer support model with a focus on SLA adherence and client care.
• Collaborative environment guided by the Four Cs: Company, Colleagues, Clients, and Community.
• Compensation, bonuses, and benefits aligned with skills and performance.
• Commitment to diversity, inclusion, and equal employment opportunity.