Developer Advocate - Service Management

Location: New York, USA, Remote

Company

Datadog provides cloud observability, monitoring, incident response, service management, and security solutions.

What you will do

• Act as a subject matter expert in service management, including incident response, on-call, internal developer platforms, workflow automation, and operational automation.
• Create technical content through demos, public speaking, blogging, documentation, webinars, livestreams, open source, research reports, and community events.
• Partner with product engineering teams to build compelling demos and coach engineers on communication and presentation.
• Engage with open source communities, communicate key product messaging, and develop new integrations.
• Provide product feedback through bug reports, enhancement suggestions, documentation, and code contributions.

Requirements

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer.
• Hands-on experience with on-call responsibilities, incident response, and production systems in complex IT environments.
• Strong understanding of incident response, on-call practices, post-incident reviews, SLOs, and service-management tools.
• Approximately 2+ years of experience creating technical content, speaking publicly, leading workshops, recording videos, contributing to open source, or participating in community events.
• Publicly available writing samples, blog posts, demos, or technical presentation recordings.
• Experience with at least one scripting or programming language, APIs, IaaS cloud services, and containers.

Nice to have

• Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management.
• Active participation in SRE, DevOps, or incident-response communities.

Culture & Benefits

• Remote work arrangement in the United States.
• Opportunity to work with practitioners and leaders across the SRE, engineering, DevOps, and operations communities.
• Encouragement to explore and learn new technologies and programming languages.
• Inclusive environment supporting people from varied backgrounds and career stages.