Onboarding Specialist II

Location: Hybrid role with an opportunity to be based in the Pasig City, Metro Manila office; US core hours required

Company

hirify.global provides an AI-powered customer experience and business communications platform combining voice, digital channels, human agents, and AI agents.

What you will do

• Facilitate onboarding deployments for new customers and purchased products.
• Lead end-user and administrator training sessions on hirify.global products and change management.
• Provide implementation walkthroughs and support portal setup.
• Analyze customer needs, investigate issues through discovery and replication, and deliver timely onboarding.
• Communicate configuration requirements, promote implementation best practices, and serve as the escalation point for onboarding issues.
• Collaborate with Sales, Customer Success, and Support while handling ad hoc tasks.

Requirements

• 2–3 years of experience in customer onboarding, software implementation, and account management.
• At least 1 year of experience configuring, updating, and supporting VoIP solutions.
• Experience with telecommunications or SaaS providers.
• Excellent English communication skills and a strong customer service orientation.
• Ability to work independently, stay organized, and remain detail-oriented and self-motivated.
• Ability to work US core hours while remaining 100% on camera in a dedicated, technically enabled remote workspace; excellent internet connectivity required.

Nice to have

• Experience handling chat and multiple simultaneous windows.

Culture & Benefits

• Work with AI-powered tools and products focused on business communications and customer experience.
• Competitive salary and comprehensive benefits.
• Training programs and opportunities for professional growth.
• Inclusive offices designed to support collaboration and connection.
• Culture centered on curiosity, optimism, persistence, empathy, and ownership.