12 часов назад
Professional Services Manager (Offline & Online)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Professional Services Manager (Offline & Online) (SaaS onboarding and configuration): Delivering customer onboarding, training, and fully configured workforce-management accounts with an accent on real-time workflow setup, data migration, and operational accuracy. Focus on reviewing configurations before go-live, resolving missing inputs, documenting action items, and supporting customers during US CST/EST hours.
Location: Manila, Philippines; live calls require availability during US CST/EST hours
Salary: Not specified
Company
is a global staffing company supporting a B2B SaaS platform for frontline businesses such as restaurants, retail chains, cleaning companies, and laundries.
What you will do
- Lead live customer onboarding and training sessions through Zoom and Google Meet.
- Understand customer workflows and configure Connecteam in real time and through offline tasks.
- Set up time clocks, attendance rules, schedules, shifts, PTO and payroll policies, forms, checklists, permissions, groups, and roles.
- Upload and migrate employee data using Excel and CSV files, including schedule transitions from other systems.
- Perform QA reviews before go-live, identify blockers and missing inputs, and ensure accounts are ready for daily operations.
- Document configurations and action items while coordinating handoffs with Customer Success and other teams.
Requirements
- At least 1 year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration.
- Strong technical aptitude, exceptional attention to detail, and the ability to learn new tools quickly.
- Native or near-native English with excellent presentation and communication skills.
- Confidence working directly with customers, including non-technical frontline managers.
- Ability to turn complex requirements into clear, actionable steps and work in an organized, reliable manner.
- Availability during US CST/EST hours is required for live calls.
Nice to have
- Previous experience with SaaS configuration, operations, or back-office support.
- Familiarity with Connecteam, Monday.com, Trello, HubSpot, Notion, or Google Docs.
- Experience using AI tools to improve efficiency.
Culture & Benefits
- Work with a global staffing company and a B2B SaaS product serving frontline businesses.
- Support customers through both online interactions and offline configuration work.
- Use web and mobile workforce-management tools with online and offline capabilities.
- AI tools are encouraged to improve efficiency.
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