Onboarding Coach

TL;DR

Onboarding Coach: Training clients on the hirify.global system, tailoring it to fit their needs as a hospitality business with an accent on exceptional support and ensuring a seamless onboarding experience. Focus on asking the right questions, to get to know clients and ensure they have a complete understanding of and confidence in using the system.

Location: Remote (Philippines)

Company

hirify.global is transforming hospitality with an intelligently designed platform that powers properties across 150 countries.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of hirify.global’ products and customer needs.
• Contribute to training materials and stay updated on system changes.

Requirements

• Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
• Fluency in English
• Knowledge of Spanish if not the mother tongue.

Nice to have

• Project Management certification

Culture & Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in hirify.global University