2 дня назад
Customer Advocate (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Advocate (SaaS): Driving revenue and conversions through real-time chat by identifying buying signals, explaining product value, and guiding customers from inquiry to purchase with an accent on consultative selling and customer satisfaction. Focus on converting inbound conversations, upselling relevant features, meeting chat-to-close and revenue targets, and collaborating with Product and Sales to reduce customer friction.
Location: Office, Philippines
Company
is a SaaS go-to-market platform providing verified B2B contact data and sales engagement tools for revenue teams.
What you will do
- Drive revenue through live chat by identifying buying signals and presenting relevant product solutions.
- Own customer conversations from inbound inquiry through conversion and help clients realize product value.
- Upsell and cross-sell features aligned with customer business goals.
- Meet chat-to-close, monthly revenue, and other performance targets.
- Respond to chat inquiries within 30 seconds and email inquiries within 4 hours.
- Capture opportunities from support interactions and collaborate with Product and Sales to improve the customer experience.
Requirements
- 1–2 years of experience in a customer-facing role, such as support, sales, retail, or a similar position.
- Clear and confident written communication skills for live chat and email.
- Customer-centric approach and ability to understand and resolve business questions.
- Strong organization and ability to manage multiple conversations in a fast-paced environment.
- Adaptability and ability to learn new technologies and identify efficient solutions.
Culture & Benefits
- AI-native environment focused on productivity, automation, and continuous improvement.
- Culture of ownership, urgency, learning, collaboration, and experimentation.
- Resources, support, and autonomy to develop professionally and make an impact.
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