Junior Voice Engineer (VoIP)

Location: Manila, Philippines; hybrid work model with in-person collaboration and remote work. Willingness to work during North America business hours is required.

Company

hirify.global operates a global full-stack cloud communication platform used by customers worldwide.

What you will do

• Resolve customer inquiries and technical issues through phone, email, and ticketing systems.
• Troubleshoot voice and networking problems, identify root causes, and deliver effective resolutions.
• Follow up proactively with customers and take ownership of issues through resolution.
• Collaborate with engineering and internal teams on complex technical challenges and service continuity.
• Use AI tools and internal knowledge resources to research and validate solutions.
• Improve support processes, documentation, customer workflows, and knowledge sharing.

Requirements

• 2–3 years of experience in Level 2 technical support, network support, or customer support.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls.
• Experience with voice technologies such as VoIP, SIP, PBX, PSTN, DID, or related telecommunications services.
• Strong troubleshooting, analytical, and critical-thinking skills with the ability to solve technical issues independently.
• Clear customer communication skills and the ability to take ownership of issues through resolution.
• Willingness to work during North America business hours.

Culture & Benefits

• Flexible hybrid work arrangements and working hours adapted to local regulations.
• Performance-driven bonuses, regular compensation reviews, and employee stock options through an ESOP.
• Time off, special leave days, and well-being support.
• Onboarding, mentorship, training, and upskilling programs.
• Internal career mobility and short- and long-term international opportunities.
• Inclusive, collaborative, and equal-opportunity workplace.