Manager, Customer Success Engineering (AI)

Location: Austin, Texas; in-office with anchor days on Mondays, Tuesdays, and Thursdays. Candidates must be based in Austin or willing to relocate.

Company

hirify.global develops AI code verification and governance products that help organizations build reliable, secure, maintainable, and compliant software.

What you will do

• Build and lead the Austin Customer Solutions Engineering hub, including recruiting, onboarding, team development, and team structure.
• Own technical health, product adoption, value realization, retention, and expansion outcomes across Mid-Market and Enterprise customer portfolios.
• Coach team members through regular one-to-ones, career development conversations, performance reviews, and continuous technical learning.
• Establish hub workflows, escalation paths, operating norms, and collaboration rhythms with global counterparts.
• Partner with Sales, Product, Support, and Field Engineering leadership on strategic planning, product feedback, go-to-market initiatives, and systemic customer challenges.
• Represent hirify.global with key customers and executives as an escalation point, trusted advisor, and technical advocate.

Requirements

• 8+ years of experience in Solutions Engineering, Customer Success Engineering, Technical Account Management, or similar customer-facing technical roles.
• At least 3 years of people management or team lead experience, with a track record of building and scaling high-performing technical teams.
• Deep technical fluency in CI/CD pipelines, code quality, DevSecOps, and Agentic or AI-assisted software development.
• Strong leadership, coaching, business acumen, customer empathy, and executive stakeholder management skills.
• Experience managing complex Enterprise and Mid-Market customer portfolios.
• Fluent English and presence in Austin or willingness to relocate are required.

Nice to have

• Experience building a hub, greenfield office, or team in a startup environment.
• Spanish or another European language.

Culture & Benefits

• In-office collaboration is centered around three anchor days: Monday, Tuesday, and Thursday.
• Work in a fast-paced, high-growth environment focused on AI software development.
• Collaborative environment connecting Austin with global hubs in Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington, D.C.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Employment offers are contingent on background checks and reference verification.