Customer Support Coordinator (Logistics)

Location: Remote, Chicago, IL

Salary: $55,000–$60,000 per year, plus eligibility for annual performance incentives

Company

hirify.global provides supply chain technology and logistics execution services across North America and Mexico, including an integrated freight technology platform.

What you will do

• Own assigned customer support requests from initial submission through resolution and closure.
• Respond to customer requests, notifications, and inquiries within required timeframes.
• Investigate issues, provide updates, and coordinate with subject matter experts when additional expertise or training is needed.
• Create and maintain documentation and training materials in the customer support knowledge base.
• Identify and implement process improvements that increase the efficiency of customer problem resolution.
• Mentor team members on Redwood Connect, TMS usage, customer communication, triage, troubleshooting, and resolution.

Requirements

• 3–5 years of experience using a transportation management system, warehouse management system, or enterprise resource planning system.
• Experience in operations, finance, business analytics, or the transportation industry.
• Strong analytical, problem-solving, critical-thinking, communication, and interpersonal skills.
• Ability to prioritize tasks, adapt to changing timelines, and maintain attention to detail.
• A four-year university degree is preferred, or an equivalent combination of education and transportation industry experience.
• Integration experience is preferred but not required.

Culture & Benefits

• Full-time remote schedule, Monday through Friday, 8:00 AM to 5:00 PM with a one-hour break; flexibility is available based on coverage.
• Learning and development resources, internal mobility opportunities, employee resource groups, and a referral bonus program.
• Paid time off, floating holidays, volunteer time, paid parental leave, and community fundraising and volunteer events.
• Medical, dental, vision, 401(k) with match, flexible spending accounts, transit and dependent care plans, and a health savings account with an annual company contribution.
• Disability and life insurance coverage, plus additional benefits such as pet insurance, accident care, and legal advice.