Customer Support Specialist (Automotive)

Location: Remote, United States

Salary: $17.00–$19.00 per hour

Company

hirify.global is a technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Identify, research, and resolve technical and end-user application failures and deficiencies.
• Support internal and external customers using the hirify.global platform and services.
• Educate customers on best practices and confirm the quality and acceptance of resolutions.
• Document research, customer interactions, known errors, workarounds, and procedures in Salesforce.
• Identify opportunities for product improvements and escalate issues requiring advanced technical expertise.
• Contribute subject-matter expertise to the design and development of training materials.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of customer service or contact center experience.
• General automotive knowledge.
• Experience troubleshooting hardware, software, and network-related issues.
• Clear and concise oral and written communication skills.
• Strong analytical, technical, decision-making, and problem-solving skills with the ability to learn new technologies quickly.

Nice to have

• Experience with Salesforce, Five9, Slack, and Google Suite.
• Web crawling or search experience.
• Ability to retain state, local, federal, and contractual requirements relevant to the role.
• Experience supporting VIP customers using phone etiquette, empathy, and active listening.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
• Immediately vested 401(k) with company match in the United States.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid disability, life insurance, AD&D, and employee assistance programs.
• Tuition reimbursement, internal promotion opportunities, and diverse career paths.