Sr. Director, AI Powered Service Delivery & Automation (AI)

Location: Remote – Malaysia

Company

hirify.global is a Nasdaq-listed global provider of enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, VMware, and other enterprise platforms.

What you will do

• Define and execute the roadmap for AI-driven managed services across ERP and cloud platforms.
• Lead the transformation of AMS from manual, case-driven support to AI-assisted and automation-enabled service delivery.
• Design and scale AI assistants, copilots, agentic workflows, enterprise knowledge capabilities, and autonomous support operations.
• Implement AIOps, observability, monitoring, analytics, anomaly detection, event correlation, and automated remediation.
• Build and lead a global AMS Automation & AI Center of Excellence across engineering, intelligent automation, and service innovation.
• Establish measurable improvements in automated resolution, ticket deflection, engineer productivity, service quality, service margins, and cost-to-serve.

Requirements

• 12+ years of experience leading enterprise managed services, service operations, or technology transformation organizations.
• Proven experience implementing AI-driven automation, autonomous operations, or digital labor solutions at scale.
• Experience with AI platforms, agentic workflows, enterprise knowledge systems, copilots, AIOps, observability, ITOM, and automation frameworks.
• Deep understanding of enterprise application support across SAP, Oracle, Salesforce, ServiceNow, Workday, Microsoft technologies, ERP, and cloud platforms.
• Strong technical leadership across architecture, engineering, AI, operations, and executive stakeholder groups.
• Bachelor’s degree or equivalent experience required; advanced degree preferred.

Nice to have

• Advanced degree such as an MBA or equivalent.
• Experience building globally distributed engineering, platform, or automation teams and Centers of Excellence.

Culture & Benefits

• Remote work arrangement for the Malaysia-based role.
• Compensation, bonuses, and benefits aligned with skills and performance.
• Collaborative environment focused on innovation, mutual respect, client outcomes, and community impact.
• Opportunity to work within a global organization with more than 2,000 employees across 23 countries.