Senior Account Manager - G&A/SGO - FACTS - NBS

Location: Remote

Salary: $50,000–$53,000 per year

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters.

What you will do

• Provide consultative support during sales by assessing client needs and demonstrating the FACTS Grant & Aid solution.
• Lead end-to-end implementation for Scholarship Granting Organizations and related groups.
• Manage client relationships, organizational setup, application configuration, formula reviews, training, awarding processes, document reviews, and specialized reporting.
• Monitor tax laws and state tax credit programs and support related communications and training development.
• Define and maintain procedures and best practices while serving as a Grant & Aid subject matter expert.
• Resolve escalated client issues and functionality tickets through root cause analysis, resolution planning, and cross-functional coordination.

Requirements

• Bachelor’s degree in business or a related field, or equivalent experience.
• At least two years of customer service or account management experience preferred.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Strong knowledge of Microsoft Office, CRM platforms, computer systems, and integrated AI tools.
• Excellent communication, presentation, organization, analytical, prioritization, and problem-solving skills.
• Extensive knowledge of the FACTS Grant & Aid solution and the ability to collaborate effectively with sales, product, IT, operations, and training teams.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, life and disability insurance, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay and a wellness program.
• Welcoming and respectful workplace with equal employment opportunities.