Program & Project Manager

Location: Remote - USA

Salary: $80,000–$90,000 annual

Company

Brown & Brown is hiring for a remote role supporting IMPAXX’s case management system and broader business and IT initiatives.

What you will do

• Lead the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, testing, deployment, and post-implementation optimization.
• Establish program governance, timelines, milestones, success metrics, project plans, risk logs, and status reporting.
• Manage multiple concurrent business and technology projects, prioritizing work and coordinating resources across initiatives.
• Partner with business leaders, IT, vendors, and other stakeholders to align system capabilities with operational and strategic needs.
• Lead enhancement requests, user acceptance testing, change management, training, documentation, and user adoption activities.
• Monitor delivery performance, identify risks and process improvement opportunities, and support technology roadmap execution.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–7 years of experience in project and/or program management, including software or IT initiatives.
• Experience managing multiple concurrent projects or programs, including prioritization and resource coordination.
• Experience working with cross-functional business, IT, and vendor teams.
• Proficiency in Microsoft Office and project management or collaboration tools such as Jira, Smartsheet, MS Project, or Azure DevOps.
• Experience coordinating and leading UAT, strong communication and organizational skills, and knowledge of project management methodologies.

Nice to have

• Understanding of the software development life cycle.
• PMP certification is not required.

Culture & Benefits

• Meritocratic culture emphasizing initiative and customer service.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.