Team Manager, Business Operations (Fintech)

Location: On-site in Managua, Nicaragua or Manila, Philippines; weekend and holiday work required, with travel based on business needs

Company

hirify.global provides financial products and remittance solutions that help immigrants and their families send money internationally, including SMB solutions for business customers.

What you will do

• Lead business customer service operations and manage front-line Business Customer Associates, Program Specialists, and other direct reports.
• Drive team and individual performance against KPIs, SLAs, quality, productivity, and operational excellence targets.
• Own complex business customer escalations and ensure high-quality service resolution.
• Lead performance management, coaching, career development, succession planning, recruiting, and employee engagement.
• Execute operational roadmaps and continuous improvement initiatives to improve processes, tools, scalability, and capacity.
• Partner with Program Managers, Product Managers, Legal and Compliance, HR, and other departments on risks, initiatives, products, and regulatory requirements.

Requirements

• Bachelor’s degree in a technical or business field, or equivalent experience.
• At least three years of operations management experience or five years of team management experience in a fast-paced environment.
• Experience managing B2B, B2C, and X2B operations is preferred.
• Willingness to work on-site, including weekends and holidays, and to travel when required.
• Experience with account management, customer escalations, KPIs, performance management, and operational improvement.

Culture & Benefits

• Subsidized on-site meals and transportation.
• Employee Stock Purchase Plan, private life insurance, and mental health and family-forming benefits.
• On-site clinic and hirify.global doctor.
• Continuous learning tools and certification programs.
• Two consecutive days off.
• Data-driven culture focused on ownership, results, inclusion, and high performance.