Claims Handler - Property

Location: On site in Stoke-on-Trent; hybrid working is available following probation

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated businesses.

What you will do

• Act as the first point of contact for property claims and liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse insurance policies to determine claim coverage and develop efficient claims processing strategies.
• Keep policyholders informed about claim progress through clear written correspondence.
• Set up new claims, appoint contractors, and update internal systems.
• Issue payments, arrange settlements, and ensure compliance with contractual and regulatory requirements.
• Contribute to team performance and business growth.

Requirements

• Customer-focused approach with strong communication and empathy.
• Ability to work effectively in a fast-paced environment and manage challenging conversations professionally.
• Strong attention to detail, numeracy, literacy, and IT skills.
• Proactive, adaptable approach to claims handling and customer service.
• Ability to work on site in Stoke-on-Trent, with hybrid working following probation.

Culture & Benefits

• 37.5-hour full-time working week with flexible working options.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Pension contributions of 5% from the employee and 5% from hirify.global, plus life assurance at four times salary.
• Funding for professional qualifications, leadership training, and ongoing learning opportunities.
• Employee assistance programme, wellbeing resources, enhanced family leave, retailer discounts, and flexible benefits.
• Access to charitable initiatives, employee resource groups, and volunteering opportunities.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and onboarding.