Claims Handler (Insurance)

Location: Onsite in Stoke-on-Trent; hybrid working available after completion of probation

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients.

What you will do

• Act as the first point of contact for policyholders during the claims journey.
• Liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse insurance policies to determine claim coverage and plan efficient processing.
• Set up claims, appoint contractors, and maintain accurate internal system records.
• Keep policyholders informed through clear correspondence and arrange payments and settlements.
• Ensure compliance with contractual and regulatory requirements while contributing to team performance.

Requirements

• Customer-focused approach with strong communication and empathy.
• Strong numeracy, literacy, and IT skills.
• Excellent attention to detail and the ability to work accurately.
• Ability to work effectively in a fast-paced environment and adapt to changing situations.
• Professional and resilient approach to challenging conversations.
• Ability to work onsite in Stoke-on-Trent during probation, with hybrid working available afterward.

Culture & Benefits

• Permanent full-time employment with flexible working options after probation.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• 5% employee and 5% employer pension contributions, life assurance, and enhanced family leave pay.
• Professional qualification funding, leadership training, and learning opportunities.
• Wellbeing support, including a 24/7 confidential employee assistance helpline.
• Retail discounts, cycle-to-work scheme, holiday purchase plan, and optional health and dental benefits.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.