Client Services Administrator (Shareholder Communications)

Location: Edgewood, New York, United States; hybrid schedule with 2 days in the office and 3 days working from home

Salary: $20.00–$22.00 per hour

Company

hirify.global is a financial technology company providing shareholder communication and related services.

What you will do

• Answer written and email inquiries from shareholders and maintain account information.
• Research transfer rejects, status follow-ups, lost certificate applications, corporate actions, replacement check inquiries, and 1099, W8, and W9 updates.
• Complete correspondence research by identifying root causes and reporting case resolutions.
• Draft responses to shareholder inquiries and potential critical issues, including escalated matters for management.
• Recommend improvements to forms and processes while maintaining privacy, accuracy, speed, and dependability.

Requirements

• Strong attention to detail, organization, multitasking, time management, and follow-up skills.
• Solid writing skills and willingness to submit a writing sample.
• Ability to interpret requests, identify errors, think critically, and maintain quality control.
• General typing and computer skills, including Microsoft Word, Excel, Outlook, and Internet Explorer.
• Ability to collaborate with multiple people and groups to resolve shareholder inquiries.
• A bachelor's degree is preferred but not required.

Culture & Benefits

• Temporary contract role expected to last approximately 12 months, with the possibility of becoming permanent.
• Hybrid work arrangement with three days working from home each week.
• Collaborative and inclusive workplace focused on helping associates feel safe, valued, and respected.
• AI-based tools may support application review, with human review included in employment decisions.