Omnichannel Fraud Manager

Location: Headquarters - Katy, TX

Company

hirify.global is a sports and outdoors retailer with more than 80 years of operating experience.

What you will do

• Lead fraud analysts in preventing fraudulent activity across Academy.com, desktop and mobile ordering, in-store devices, and all fulfillment methods.
• Monitor and control carrier claims fraud, returns fraud, and social engineering targeting Customer Care.
• Partner with Loss Prevention, Customer Care, Store Operations, external partners, and banking institutions to establish fraud detection and prevention processes.
• Analyze chargeback data and use findings to improve fraud controls and manage costs reported in the Omnichannel P&L.
• Represent Omnichannel Fraud in cross-functional discussions and assess the fraud impact of system and process changes.
• Track emerging retail fraud trends and technologies and serve as the fraud subject-matter expert for relevant technical deployments.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree in Accounting or Finance, or an equivalent combination of education and work experience.
• 5+ years of eCommerce, retail, or online fraud experience preferred.
• Experience leading teams, managing performance, developing employees, and influencing cross-functional stakeholders.
• Strong data analysis, problem-solving, communication, time management, and financial-metric skills.
• Regular attendance is required, including on-call coverage for one weekend per month; holiday and off-hours work may be necessary.

Culture & Benefits

• People-focused culture centered on growth, meaningful connections, and team support.
• Work is governed by company policies, procedures, safety rules, and professional staff expectations.
• Confidentiality of Academy’s financial information is required.