Manager IT Application Operations

Location: Headquarters - Katy, Texas, United States; regular in-office attendance is required

Company

hirify.global is a sports and outdoor retail company focused on serving customers through a large-scale retail operation.

What you will do

• Lead enterprise application support teams and manage the lifecycle of Warehouse Management Systems, Transportation Management Systems, and Labor Management Systems.
• Oversee interfaces with automated material-handling equipment, including conveyors, sorters, robotics, and ASRS, ensuring high availability for distribution center systems.
• Own service reliability, incident, problem, change, disaster recovery, and business continuity governance for critical applications.
• Define observability roadmaps across logs, metrics, traces, AIOps, Splunk, Dynatrace, and Grafana, while improving alert hygiene and signal-to-noise ratios.
• Lead self-healing and diagnostics automation, quantify operational value, and maintain application and business-customer catalogs.
• Manage staff, budgets, vendors, controls, audits, compliance activities, and communication with executives, business leaders, the Product team, and PMO.

Requirements

• Bachelor’s degree in a relevant field or equivalent related work experience.
• At least 8 years of related management experience in retail IT and prior leadership of employees, contractors, or managed service providers.
• Experience supporting enterprise-scale applications and technical teams providing 24/7 on-call support.
• Knowledge of application performance, observability, automation, AI, SRE principles, and enterprise application platforms.
• Strong customer service, communication, leadership, conflict resolution, and problem-solving skills.
• Regular in-office attendance at the Katy, Texas headquarters is required.

Nice to have

• Experience in product-based IT Operations and SRE principles.

Culture & Benefits

• Full-time employment within a people-focused sports and outdoor retail organization.
• Opportunity to support continuous learning, coaching, and team development.
• Responsibility for operational budgets covering projects, salaries, training, travel, and vendor services.
• Work includes enterprise compliance requirements such as SOX, PCI, ISO, and IT general controls.